Return Policy Page

We are committed to delivering top-tier products meticulously crafted by skilled artisans and industry experts, with a keen eye on the evolving fashion landscape, while respecting both emotions and ethical standards. Our dedication to quality ensures that our customers experience utmost satisfaction. Following delivery, all product Return and exchange are subject to our Terms of Use, along with the Exchange & Return Policies outlined below. We aim for your complete satisfaction with your purchase, but in the event of dissatisfaction, particularly regarding size, fit, or product defects, we are pleased to facilitate exchanges or refunds."

1. Exchange & Return Process

Tomberry offers its customers an easy Exchange & Return Policy, wherein you can raise a request within 7 days from date of delivery of the product(s) purchased from www.tomberryfashion.com

Exchange & Return - ONLINE

You may have to self-ship the product to us. If that is the case kindly mention the Order Number of the returned product on the package itself. You are required to courier the product  to the nearest delivery agent in your country. Our executives would assist you with the same.

To avail the same, you must share a scan copy of courier bill/receipt with us. The courier bill/receipt should satisfy the following conditions for successful processing:

• • It should contain the weight of the return product
  • Origin (residential/office) address, destination address, shipment date, amount and other details should be mentioned
  • The information on the receipt should NOT be edited/over-written
  • The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company

This is subject to your returns being inspected and successfully processed upon receipt at our end. After the product is verified, we will process the Exchange and/or Return request.

For more information, contact our Customer Care Team via email at t[email protected]. You can even call or whatsapp us at +8801331014792 / +974 50592084

2. Cancellation and Refund

We aim to keep in stock every item displayed on our website. However, if an item is unavailable after your purchase, due to any reason, we will promptly inform you via mail within two (2) working days from the date of the said purchase. Thereafter you have the option of either substituting your product with a same or higher priced product or cancelling the order, for which a refund will be initiated.

You can cancel your online order before the product has been shipped. Your entire order amount will be refunded subject to the following:

• • A request for cancellation has to be made within 24 hours of placing the order or before product is dispatched (whichever is earlier
  • A Refund request for cancellation shall be made by sending us an message on whatsapp.

Refunds will only be done in the following cases:

• • Genuine sizing issues (only for unused, unaltered garments with tags)
  • Genuine quality issues (only for unused, unaltered garments with tags)
  • Packages lost in transit
  • In case if it is found that a wrong item has been shipped & delivered to you

No refunds will be given in the following cases:

• • In case of minor design and colour variations
  • Products returned in a used or damaged condition

Refunds will be made after we have received the shipment and duly verified. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.

Claiming Refunds:

The refund amount is estimated to be credited within 10-15 days* from date of initiation back to source. Amount will be credited back to same account which was used to place the order

*Please note that the timing of the actual account credit is dependent  on multiple external agencies such as banks and payment gateways.

Local Taxes:

ALL CHARGES SUCH AS VAT / CUSTOM DUTY / LOCAL TAXES / IMPORT DUTIES ARE BORNE DIRECTLY BY THE CUSTOMER as per the local laws of the country. The said charges will have to be paid by the customer directly to respective courier partner at the time of delivery. We will not refund any such charge(s).

3. Product Disclaimer

Embroidery and Colour

We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.

Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Colour Display

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

4. Transactional Disputes

Transactional Disputes if any, would be subject to exclusive jurisdiction of the courts of Kolkata, India. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.